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Purchase Policy

OVERVIEW

From time to time, NeuroGum, Inc. may offer products for purchase through the Service (“Products”). We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities or Products purchased per person, per household or per order. These restrictions may include orders placed by or under the same account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email, billing address and/or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

AGE

You must be 18 years of age or older to purchase any Products from NeuroGum, Inc.


PRICING

Prices for Products are subject to change without notice. All prices for Products are in US dollars, and are exclusive of any applicable local, state, or federal taxes. Shipping and handling fees, if any, will be reviewable prior to submitting your order.


PAYMENT

All payments through the Service are processed using a third-party processor. You acknowledge that NeuroGum, Inc. is not liable for any breaches of credit card or debit card security or privacy by such third-party processor. You agree to pay all charges incurred by users of your credit card, debit card, or other method of payment.


SHIPPING

NeuroGum, Inc. will ship all Products purchased through the Service to the address specified in the shipping address section of the order form. Shipments will be made via standard ground service unless otherwise specified at the time of purchase. The time period from order to delivery will vary depending on location. You may have Products shipped only to addresses located within the United States, unless approved otherwise.


REFUNDS AND REPLACEMENTS

Don’t love your Neuro Gum or Mints? NeuroGum, Inc. stands behind our product and will do our best to make it right. If you are dissatisfied with one of our Products for any reason, Neuro will refund the amount paid for your most recent order, limited to one case. To request a refund or replacement, send an email to support@getneuro.com with your name, order confirmation number, and reason for the request, within 30 days of when you receive your product. We may require proof of purchase if we can’t verify your order. If needed, we will adjust this policy as required by the laws of the state or laws of the country in which you live. Because of food safety laws we unfortunately can’t accept the return of food products.

If the product you received expires within 2 months, was damaged in transit, or is otherwise defective, we will replace it with a similar version of the product at no cost to you. If the product doesn’t agree with you we will (at our discretion) refund your order. Refund policy subject to change without notice. Please note these terms may not apply to Amazon orders. 


CANCELLATIONS

You may cancel your subscription to Products offered through the Service at any time. If there is an outstanding order associated with your subscription, the cancellation will go into effect once that order is processed by NeuroGum, Inc.


DISCLAIMERS

You understand that Products may contain materials that could be dangerous if handled improperly, and you acknowledge that NeuroGum, Inc. is not liable for any personal injury or property damage arising from any misuse of any Products offered through the Service. You further acknowledge that Products may not be suitable for use by children, and you expressly assume sole liability for providing any individual under the age of 18 with access to any Products. You hereby agree not use Products for any illegal purpose and you assume all liability for any action you take for any action that is contrary to any law, rule, or regulation of any territory.


NEURO SUBSCRIPTION ACCOUNT TERMS AND CONDITIONS

NeuroGum, Inc. (“NeuroGum, Inc.,” “we,” “our,” or “us”) is pleased to offer a Subscription Program for its Neuro Products. When you choose to enroll in a Subscription Program for any Neuro product (Collectively, the “Product” or “Products”), the following Terms and Conditions apply:


SUBSCRIPTION ACCOUNT

You must have an account, a valid email address, and a credit card and/or debit card to participate in the Subscription Program.


SUBSCRIPTION ORDER PLACEMENT

When you place a Subscription Program order, NeuroGum, Inc. will automatically place and ship that same order on the same day every month.


SUBSCRIPTION ORDER AMOUNT

Your Subscription Program’s order's final total may vary due to changes in price, tax rates, Customs, duties fees, and/or shipping costs. Your order total will include:

  • Sales tax, if applicable
  • Shipping and handling costs
  • Please note that any coupons will only be applied to your first month’s subscription.


SUBSCRIPTION ORDER PAYMENT

The credit card you used to place your initial Subscription Program order will be charged until you cancel your Subscription Program order, or modify your credit card information. Subsequent orders will be charged the day the order is placed and forwarded to the warehouse for processing.

If your credit card is declined at the time of a Subscription Program order placement, your order will not be placed; you will be notified that your Subscription Program payment has failed and you will need to update your credit card information. Once your payment information is corrected, your Subscription Program order will be processed. To update your credit card information, you can go to your "My Account" section and click the “Edit” link next the last four digits of your credit card information on the desired Subscription Program.

Credit Card and Debit Card payment will be the only valid payment types accepted for Subscription Program order payment. Store Credit, Gift Certificates, Checks, and Bill Me Later will not be accepted.

The Products available for the Subscription Program are based on a current price. This means that item prices are not locked in and are subject to change.


SUBSCRIPTION ORDER NOTIFICATIONS

A Subscription Program confirmation email will be sent after each Subscription Program order is processed and shipped. Once a Subscription Program order is scheduled, no emails will be sent before subsequent Subscription Program order shipments are processed.

FREQUENCY OF SUBSCRIPTION ORDERS

The initial Subscription Program period is roughly 30 days, with the same order being shipped on the same day of every month as your initial order. If this date falls on a Sunday or Holiday, it will be processed on the next business day. If your order falls on a date that the following month does not have (example: 31st), your order will be processed on the next business day.


CHANGING SUBSCRIPTION PROGRAM ORDERS

Subscription Program shipments will be of the same Product or Products ordered during the initial Subscription Program shipment. You may change the Product or Products received as part of your Subscription Program at any time by logging into your account, going to your "My Account" section, and clicking "Update subscription.” You may also email us at support@getneuro.com with your name, Subscription Program number, and the desired Product or Products change. Pricing may change depending on the changes to the Subscription Program order Product or Products.

PAUSING SUBSCRIPTION PROGRAM ORDERS

If you find you have a surplus of Neuro you can postpone your subscription anywhere from 1 to 8 weeks by logging into your account, going to your "My Account" section, and clicking "Postpone shipment”. You can also email us at support@getneuro.com with your name, Subscription Program number, and a description of which Product or Products you’d like to pause and for how long.

Once the designated time has passed, your subscription will work like before.

Postponing your next shipment will affect how you are billed. Once you reach your selected postponement end date, your subscription will renew and bill on a monthly basis starting on that date, unless further changes are made. 


CANCELLATION OF SUBSCRIPTION PROGRAM

You may cancel your subscription to Products offered through the Subscription Program at any time. If there is an outstanding order associated with your subscription, the cancellation will go into effect once that order is processed by NeuroGum, Inc.

To cancel your subscription, you may do so by:

  • Through your online account by logging your account, going to your "My Account" section, and clicking “Cancel” on the desired Subscription Program.
  • Emailing us at support@getneuro.com. In your email you must include your name, Subscription Program number, and what Product or Products you would like to cancel. Please note that response times may exceed 48 hours.


FORMULA CHANGES ON SUBSCRIPTION PROGRAM ORDERS

NeuroGum, Inc. is committed to constantly innovating its Neuro Products and from time to time will update a Product’s or Products’ formula. In the event of such an update, your Subscription Program order will continue as before except that the Product or Products will be replaced with the new formula Product or Products. You will not be notified separately of this change before a subsequent Subscription Program order is processed and shipped. The new formula Product or Products will continue on subsequent Subscription Program orders unless you choose to remove this item from your Subscription Program order.

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